Cancellation Policy
INTRODUCTION TO CANCELLATION POLICY
Novatechs Hightech Private Limited (“we”, “us”, or “our”) is the owner of Novatechs Hightech Private Limited. For us, offering a holistic and seamless shopping experience to our customers/users (“you”, “your”) is of utmost importance. We understand that circumstances may arise where you need to cancel your order. Our Cancellation Policy is designed to provide clarity and transparency regarding the process. We strive to make the cancellation process as seamless as possible for our customers. Please take a moment to familiarize yourself with our policy to ensure a smooth experience. Should you have any questions or require further assistance, our dedicated customer support team is here to help. Thank you for choosing Stylearrivez, where your satisfaction is our priority.
ELIGIBILITY
We strive to accommodate cancellations whenever possible. However, eligibility for cancellation may vary depending on various factors. Orders that have already been processed or shipped may not be eligible for cancellation. Additionally, custom-made or personalized items may have different cancellation eligibility criteria. To determine if your order is eligible for cancellation, please review the status of your order in your account dashboard or contact our customer support team.
We recommend initiating the cancellation process as soon as possible to increase the likelihood of success. Orders that have already entered the shipping process may incur additional fees or restrictions on cancellation. Please note that certain promotional or discounted items may also have different cancellation eligibility rules. Our goal is to provide a fair and transparent cancellation policy to ensure a positive shopping experience for all our customers.
TIMEFRAME
We understand the importance of providing a reasonable timeframe for cancellations. Our customers are allowed to cancel their orders within a specified window of time after placing the order. The cancellation timeframe may vary depending on the processing status of the order.
Once an order has been processed or shipped, it may no longer be eligible for cancellation. We recommend reviewing the status of your order in your account dashboard to determine if it is still within the cancellation timeframe. Please note that orders placed during peak seasons or promotional events may have different cancellation timeframes. Our goal is to provide clarity and flexibility to our customers while ensuring efficient order processing.
CANCELLATION PROCEDURE
We at Stylearrivez strive to make the cancellation process as simple and convenient as possible for our customers. To cancel an order, please log in to your account and navigate to the 'Order History' section. Locate the order you wish to cancel and select the 'Cancel' option. Follow the on-screen prompts to complete the cancellation process.
If you encounter any difficulties or have questions regarding the cancellation procedure, our dedicated customer support team is available to assist you. Please note that cancellations may only be processed during the specified cancellation timeframe and before the order is processed or shipped. Once an order has been processed or shipped, it may no longer be eligible for cancellation. We appreciate your understanding and cooperation in adhering to our cancellation procedure to ensure a smooth experience for all our customers
REFUND PROCESS
We understand that sometimes cancellations are necessary, and we strive to make the refund process as seamless as possible for our customers. Upon successful cancellation of an eligible order, refunds are processed promptly using the original payment method used for the purchase.
If you have any concerns or inquiries regarding your refund, our dedicated customer support team is available to assist you throughout the process. Rest assured, we are committed to ensuring a hassle-free refund experience for all our valued customers.
EXCEPTIONS TO CANCELLATIONS
At Stylearrivez, we aim to accommodate cancellations whenever possible, but there are certain exceptions to our cancellation policy. Orders for personalized or customized items may not be eligible for cancellation once production has commenced. Additionally, orders that have already been processed, packaged, or shipped may not be canceled.
Special promotions, clearance sales, or limited-edition items may also have different cancellation policies, as specified during the checkout process. Please review the product details and terms carefully before placing your order to understand any exceptions that may apply. Our customer support team is available to provide clarification and assistance regarding specific cancellation scenarios. We appreciate your understanding as we strive to balance flexibility with operational constraints in providing the best possible service to our customers.
LEGAL DISCLAIMER
We at Stylearrivez value transparency and aim to provide clear guidelines regarding our cancellation policy. However, it's important to understand that our cancellation policy is subject to change without prior notice. While we make every effort to ensure the accuracy and reliability of the information provided, we cannot guarantee that all information on our website is error-free or up-to-date. By using our website and services, you agree to waive any claims against us arising from reliance on information provided on our website, including our cancellation policy.
We reserve the right to refuse or cancel any order at our discretion, including orders that violate our terms of service or are deemed fraudulent or suspicious. In the event of discrepancies between the information provided on our website and any other communication channels, the information on our website shall prevail. By placing an order on our website, you acknowledge and accept the terms of our cancellation policy and agree to abide by them.
If you have any questions or concerns regarding our cancellation policy or terms of service, please contact our customer support team for clarification before proceeding with your order.
CONTACT INFORMATION
If you come across any questions or concerns regarding the Cancellation Policy, feel free to reach out to us.
novatechshightech@gmail.com
